Emotional Intelligence for Workplace Success: Building Resilience, Collaboration & High Performance
Emotional Intelligence (EQ) is a critical competency for building strong workplace relationships, leading effectively, managing stress, and achieving sustainable high performance. This interactive programme equips participants with practical strategies to understand and manage their emotions, communicate with empathy, build trust, navigate workplace challenges, and foster positive professional relationships.
Through self-assessments, reflective activities, group discussions, role plays, and workplace case studies, participants will develop greater self-awareness, emotional resilience, interpersonal effectiveness, and the confidence to handle challenging situations with professionalism and emotional maturity.
Learning Outcomes
By the end of this programme, participants will be able to:
Understand the five core components of Emotional Intelligence and their impact on workplace performance.
Develop greater self-awareness by recognising personal emotions, behavioural patterns, and emotional triggers.
Apply self-management techniques to regulate emotions, manage stress, and remain composed under pressure.
Strengthen empathy and social awareness to build trust, collaboration, and positive workplace relationships.
Communicate effectively using emotional intelligence to influence, motivate, and resolve conflicts constructively.
Enhance resilience and adaptability when managing change, uncertainty, and workplace challenges.
Foster teamwork, collaboration, and a positive organisational culture through emotionally intelligent behaviours.
Create a personal action plan to continuously develop Emotional Intelligence for long-term professional success.
Course Details
Trainer
Industries: Government, Insurance, Manufacturing, Semiconductor, Property & Real Estate, Healthcare, Logistics & Supply Chain, Small & Medium Enterprises (SMEs), Professional Services, Telecommunications
**Vasugi Punampalam (Coach Vas)** is an AI Transformation Consultant, Corporate Trainer, Speaker, and Learning & Development Professional with extensive experience in corporate training, leadership development, digital productivity, and business transformation. She specialises in helping organisations harness Artificial Intelligence (AI), Microsoft technologies, and workflow automation to improve productivity, streamline business processes, and accelerate digital transformation.
Her expertise spans today's leading AI platforms, including ChatGPT, Claude AI, Microsoft Copilot, Google Gemini, NotebookLM, and Microsoft Power Automate, enabling organisations to integrate AI into everyday work through practical, hands-on learning experiences. Her programmes focus on prompt engineering, AI-assisted decision-making, workflow automation, Microsoft 365 productivity, and responsible AI adoption.
Coach Vas has worked with professionals from government agencies, manufacturing, semiconductor, insurance, healthcare, telecommunications, logistics, property and real estate, SMEs, and professional services. She is recognised for translating complex technologies into practical business solutions that participants can immediately apply in the workplace.
Beyond AI and automation, she also delivers programmes in leadership, communication, problem solving, productivity, change management, and organisational development. Her engaging facilitation style combines real-world case studies, interactive workshops, and practical implementation strategies to help organisations build future-ready, AI-enabled workforces.
Evaluation Summary
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