Essential Skills in Coaching for Leaders
The Essential Skills in Coaching for Leaders workshop is designed to equip leaders with practical coaching techniques that foster employee growth, enhance performance, and build stronger workplace relationships. Participants will learn how to adopt a coaching mindset, ask impactful questions, actively listen, and provide constructive feedback that empowers individuals to take ownership of their development.
Through interactive discussions, role-playing activities, and real-world scenarios, leaders will gain the confidence to apply coaching conversations effectively in their day-to-day management practices.
By the end of the workshop, participants will be able to create a culture of trust, accountability, and continuous learning within their teams. They will develop the skills to identify individual strengths, address performance challenges through coaching rather than directive management, and inspire employees to achieve both personal and organizational goals.
This workshop is ideal for current and aspiring leaders who want to strengthen employee engagement, improve team performance, and lead with greater influence and empathy.
Learning Outcomes
• Understand the role of coaching as a leadership capability.
• Differentiate coaching from mentoring, training, and managing.
• Apply essential coaching skills to improve employee performance and engagement.
• Conduct effective coaching conversations using a structured coaching model.
• Build confidence in coaching through practical exercises and workplace scenarios.
Course Details
Trainer
Industries: Insurance, SME, MNC, and Manufacturing
David Ann is a passionate and experienced trainer with more than 20 years of professional experience spanning IT, sales, retail, insurance, customer service, and learning and development. Known for his dynamic and friendly training style, he is committed to helping individuals and teams build practical skills that drive performance and growth.
He is also the Resident Lecturer at Universal Business Academy, where he delivers internationally recognized qualifications to students from around the world. His academic areas include Business Management, Leadership, Sales and Marketing, Human Resources Management, and Customer Service.
David's experience as a Training Manager across multiple industries has given him a strong edge in designing and delivering impactful training programs. His background working with people from diverse walks of life has strengthened his ability to connect with participants and tailor learning experiences to different audiences and needs.
Having held training leadership roles in organizations such as AIA Call Centre, Ogawa, and Marks & Spencer, David has developed broad expertise in managing people and expectations in key areas such as communication, selling skills, presentation, customer service, and leadership. His combination of industry exposure, practical insight, and passion for development makes him a trusted trainer and educator.
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.