The Performing Mindset in Action
In todays’ competitive industry, having the right product knowledge and business strategy is important, at the same time a performing mindset is what enables everyone in the organization turn opportunities into results. A performing mindset is the ability to take ownership of one's actions, remain positive and resilient in challenging situations, focus on what can be influenced, and continuously look for ways to improve.
By developing a performing mindset, we can respond positively to rejection, handle difficult people professionally, learn from setbacks, build stronger rapport and remain focused on achieving our performance.
Ultimately, the performing mindset transforms the way we think, communicate and act, enabling them to create better trust while consistently generating better performance and results.
Learning Outcomes
Understand the importance of a performing mindset and how it influences our behaviour and results.
Recognise the difference between a Fixed Mindset and Growth Mindset and identify which mindset they demonstrate in their daily activities.
Apply the Circle of Influence and Circle of Concern to focus their energy on actions that they can control and improve.
Develop a Victor vs. Victor mindset that focuses on creating positive outcomes.
Develop the understanding of the concept of Grit with practical approach.
Use a performing mindset to build stronger rapport, trust and engagement.
Course Details
Trainer
Industries: Insurance, SME, MNC, and Manufacturing
David Ann is a passionate and experienced trainer with more than 20 years of professional experience spanning IT, sales, retail, insurance, customer service, and learning and development. Known for his dynamic and friendly training style, he is committed to helping individuals and teams build practical skills that drive performance and growth.
He is also the Resident Lecturer at Universal Business Academy, where he delivers internationally recognized qualifications to students from around the world. His academic areas include Business Management, Leadership, Sales and Marketing, Human Resources Management, and Customer Service.
David's experience as a Training Manager across multiple industries has given him a strong edge in designing and delivering impactful training programs. His background working with people from diverse walks of life has strengthened his ability to connect with participants and tailor learning experiences to different audiences and needs.
Having held training leadership roles in organizations such as AIA Call Centre, Ogawa, and Marks & Spencer, David has developed broad expertise in managing people and expectations in key areas such as communication, selling skills, presentation, customer service, and leadership. His combination of industry exposure, practical insight, and passion for development makes him a trusted trainer and educator.
Evaluation Summary
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