HR for Non-HR Managers: Practical People Management for Better Workplace Performance
This practical and interactive programme is designed to equip non-HR managers with essential people management knowledge and skills to lead teams more effectively. While managers are often promoted based on their technical or functional expertise, many face challenges in handling employee performance, workplace conflicts, engagement, communication, and disciplinary issues.
The programme provides practical HR tools, frameworks, workplace simulations, role plays, and case studies to help participants confidently manage people-related situations while maintaining fairness, consistency, and professionalism. Participants will learn how to improve employee performance, handle difficult conversations, resolve conflicts, and foster a positive work environment that supports organisational goals and team success.
Learning Outcomes
At the end of the programme, participants will be able to:
(i) Explain key HR concepts, principles, and responsibilities relevant to line managers.
(ii) Apply practical performance management techniques to improve employee performance and accountability.
(iii) Conduct effective workplace conversations, including feedback and coaching discussions.
(iv) Handle employee relations issues fairly, consistently, and professionally.
(v) Manage workplace conflicts using structured problem-solving and communication approaches.
(vi) Make sound people management decisions while balancing business and employee needs.
(vii) Apply practical HR tools and frameworks to address common workplace challenges.
(viii) Develop a People Management Action Plan to enhance team performance and employee engagement.
Course Details
Trainer
Industries: Oil & Gas, Investment Management & Financial Services, Logistics, Manufacturing, Plantation, Public Transportation & Infrastructure Services, Hospitality, Medical, Construction, Property Development & Facility Management. Automotive, Defense & Security
Shanizam Samsuri is an HRD Corp Accredited Trainer, Certified Associate Coach (ICF),Certified Competency-Based Assessor and Lean Six Sigma Green Belt professional with over 30 years of leadership and corporate experience in PETRONAS, including an international assignment in Sudan.
Throughout his career, he has held leadership and management roles across Strategic Communications, Human Resources, Finance, Education, Internal Audit, and International Business Ventures, providing him with extensive experience in people development, stakeholder management, organisational effectiveness, and business operations.
Shanizam specialises in Leadership, Communication, Coaching, Customer Service, Human Resources, Finance for Non-Finance, and Personal Effectiveness programmes. He has successfully facilitated training and development initiatives for organisations such as PETRONAS, PROTON, Khazanah Nasional, PRASARANA, Royal Malaysian Air Force, Boustead Heavy Industries, AON Group, NAFAS, SME Corp Malaysia, IOI Group, UOA Group, Permodalan BSN, Suruhanjaya Perkhidmatan Air Negara, Aerodarat, VFIVE, Kumon, Osstem, Daxonet, Shoraka Group and other various public and private sector organisations.
To date, he has facilitated more than 70 training programmes, conducted over 400 interviews and competency assessments, and accumulated more than 100 coaching hours with professionals at various levels, from emerging talents to senior leaders.
Known for his practical, engaging, and highly interactive facilitation style, Shanizam combines real-life corporate experiences, case studies, group activities, coaching techniques, and workplace simulations to ensure learning is relevant, impactful, and immediately applicable.
His guiding philosophy is:
“Training should not only be informative, but transformative — practical, engaging, and sustainable beyond the classroom.”
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.