Emotional Intelligence at Work – Managing Emotions Under Pressure
In today's fast-paced and demanding workplace, employees and leaders are expected to remain professional while managing pressure, deadlines, conflicts, difficult stakeholders, and changing business demands. However, many workplace challenges are not caused by a lack of technical competence, but by an inability to manage emotions effectively under pressure.
This highly practical and interactive programme helps participants strengthen their emotional intelligence (EQ), emotional resilience, communication effectiveness, and relationship management skills. Through self-assessments, reflection activities, workplace case studies, discussions, and practical exercises, participants will learn how to manage emotional triggers, respond professionally during difficult situations, build stronger workplace relationships, handle conflicts constructively, and maintain high performance under pressure. The programme equips participants with practical tools to improve teamwork, resilience, professionalism, and overall workplace effectiveness.
Learning Outcomes
At the end of the programme, participants will be able to:
(i) Explain the concept of emotional intelligence and its impact on workplace performance, relationships, and decision-making.
(ii) Increase self-awareness by identifying emotional triggers, behavioural patterns, and emotional responses under pressure.
(iii) Apply emotional regulation techniques to manage stress, pressure, and challenging workplace situations professionally.
(iv) Communicate effectively during difficult conversations and emotionally charged situations.
(v) Demonstrate empathy and build stronger workplace relationships through greater understanding of others.
(vi) Manage workplace conflicts constructively using emotional intelligence principles and effective communication techniques.
(vii) Build personal resilience and maintain a positive, productive mindset during periods of change, uncertainty, and pressure.
(viii) Develop a practical Emotional Intelligence Action Plan to strengthen teamwork, collaboration, professionalism, and workplace effectiveness.
Course Details
Trainer
Industries: Oil & Gas, Investment Management & Financial Services, Logistics, Manufacturing, Plantation, Public Transportation & Infrastructure Services, Hospitality, Medical, Construction, Property Development & Facility Management. Automotive, Defense & Security
Shanizam Samsuri is an HRD Corp Accredited Trainer, Certified Associate Coach (ICF),Certified Competency-Based Assessor and Lean Six Sigma Green Belt professional with over 30 years of leadership and corporate experience in PETRONAS, including an international assignment in Sudan.
Throughout his career, he has held leadership and management roles across Strategic Communications, Human Resources, Finance, Education, Internal Audit, and International Business Ventures, providing him with extensive experience in people development, stakeholder management, organisational effectiveness, and business operations.
Shanizam specialises in Leadership, Communication, Coaching, Customer Service, Human Resources, Finance for Non-Finance, and Personal Effectiveness programmes. He has successfully facilitated training and development initiatives for organisations such as PETRONAS, PROTON, Khazanah Nasional, PRASARANA, Royal Malaysian Air Force, Boustead Heavy Industries, AON Group, NAFAS, SME Corp Malaysia, IOI Group, UOA Group, Permodalan BSN, Suruhanjaya Perkhidmatan Air Negara, Aerodarat, VFIVE, Kumon, Osstem, Daxonet, Shoraka Group and other various public and private sector organisations.
To date, he has facilitated more than 70 training programmes, conducted over 400 interviews and competency assessments, and accumulated more than 100 coaching hours with professionals at various levels, from emerging talents to senior leaders.
Known for his practical, engaging, and highly interactive facilitation style, Shanizam combines real-life corporate experiences, case studies, group activities, coaching techniques, and workplace simulations to ensure learning is relevant, impactful, and immediately applicable.
His guiding philosophy is:
“Training should not only be informative, but transformative — practical, engaging, and sustainable beyond the classroom.”
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.