Emotional Intelligence for Leaders: Enhancing Self-Awareness, Empathy & Influence
This highly interactive leadership development programme helps leaders strengthen their emotional intelligence (EQ) to improve leadership effectiveness, influence, communication, and team performance. In today's workplace, leaders are expected not only to achieve results but also to inspire trust, manage emotions under pressure, navigate conflicts, and build strong relationships with diverse stakeholders.
Participants will explore the five core domains of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skills—and learn how to apply them in real workplace situations. Through self-assessments, role plays, simulations, case studies, and practical exercises, leaders will develop greater emotional awareness, resilience, empathy, and influence while enhancing their ability to lead teams, manage conflicts, and create positive workplace cultures.
Learning Outcomes
At the end of the programme, participants will be able to:
(i) Explain the importance of emotional intelligence and its impact on leadership effectiveness and team performance.
(ii) Assess their emotional intelligence strengths and identify areas for personal leadership development.
(iii) Apply self-awareness and emotional regulation techniques to manage emotions effectively under pressure.
(iv) Demonstrate greater resilience, motivation, and adaptability when facing workplace challenges and change.
(v) Use empathy and active listening skills to strengthen trust, engagement, and workplace relationships.
(vi) Apply emotional intelligence principles to manage conflicts and difficult conversations constructively.
(vii) Enhance communication, influence, and relationship-building skills to lead and collaborate more effectively.
(viii) Develop a personal Emotional Intelligence Action Plan to support continuous leadership growth and effectiveness.
Course Details
Trainer
Industries: Oil & Gas, Investment Management & Financial Services, Logistics, Manufacturing, Plantation, Public Transportation & Infrastructure Services, Hospitality, Medical, Construction, Property Development & Facility Management. Automotive, Defense & Security
Shanizam Samsuri is an HRD Corp Accredited Trainer, Certified Associate Coach (ICF),Certified Competency-Based Assessor and Lean Six Sigma Green Belt professional with over 30 years of leadership and corporate experience in PETRONAS, including an international assignment in Sudan.
Throughout his career, he has held leadership and management roles across Strategic Communications, Human Resources, Finance, Education, Internal Audit, and International Business Ventures, providing him with extensive experience in people development, stakeholder management, organisational effectiveness, and business operations.
Shanizam specialises in Leadership, Communication, Coaching, Customer Service, Human Resources, Finance for Non-Finance, and Personal Effectiveness programmes. He has successfully facilitated training and development initiatives for organisations such as PETRONAS, PROTON, Khazanah Nasional, PRASARANA, Royal Malaysian Air Force, Boustead Heavy Industries, AON Group, NAFAS, SME Corp Malaysia, IOI Group, UOA Group, Permodalan BSN, Suruhanjaya Perkhidmatan Air Negara, Aerodarat, VFIVE, Kumon, Osstem, Daxonet, Shoraka Group and other various public and private sector organisations.
To date, he has facilitated more than 70 training programmes, conducted over 400 interviews and competency assessments, and accumulated more than 100 coaching hours with professionals at various levels, from emerging talents to senior leaders.
Known for his practical, engaging, and highly interactive facilitation style, Shanizam combines real-life corporate experiences, case studies, group activities, coaching techniques, and workplace simulations to ensure learning is relevant, impactful, and immediately applicable.
His guiding philosophy is:
“Training should not only be informative, but transformative — practical, engaging, and sustainable beyond the classroom.”
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.