Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work
This practical and highly interactive programme is designed to help managers and team leaders build, lead, and sustain high-performing teams in today's dynamic workplace environment. Organisations often face challenges such as communication breakdowns, lack of trust, role ambiguity, poor collaboration, workplace conflict, and weak accountability, all of which can negatively impact team performance and organisational results.
Through proven team effectiveness frameworks, workplace case studies, role plays, simulations, discussions, and team diagnostic exercises, participants will learn how to strengthen communication, build trust, improve role clarity, manage conflicts constructively, motivate team members, and foster a culture of accountability and collaboration. The programme equips leaders with practical tools and strategies to enhance team cohesion, engagement, and overall workplace performance.
Learning Outcomes
At the end of the programme, participants will be able to:
(i) Assess team effectiveness and identify strengths, challenges, and improvement opportunities within their teams.
(ii) Apply communication strategies that enhance trust, alignment, collaboration, and team performance.
(iii) Clarify roles, responsibilities, and expectations to improve accountability and reduce misunderstandings.
(iv) Build trust and psychological safety to encourage open communication and team engagement.
(v) Manage workplace conflicts constructively using structured conflict resolution techniques.
(vi) Apply motivation and delegation strategies to strengthen ownership, accountability, and team commitment.
(vii) Foster a positive team culture that supports collaboration, continuous improvement, and high performance.
(viii) Develop a practical Team Action Plan to improve team effectiveness, trust, and workplace results.
Course Details
Trainer
Industries: Oil & Gas, Investment Management & Financial Services, Logistics, Manufacturing, Plantation, Public Transportation & Infrastructure Services, Hospitality, Medical, Construction, Property Development & Facility Management. Automotive, Defense & Security
Shanizam Samsuri is an HRD Corp Accredited Trainer, Certified Associate Coach (ICF),Certified Competency-Based Assessor and Lean Six Sigma Green Belt professional with over 30 years of leadership and corporate experience in PETRONAS, including an international assignment in Sudan.
Throughout his career, he has held leadership and management roles across Strategic Communications, Human Resources, Finance, Education, Internal Audit, and International Business Ventures, providing him with extensive experience in people development, stakeholder management, organisational effectiveness, and business operations.
Shanizam specialises in Leadership, Communication, Coaching, Customer Service, Human Resources, Finance for Non-Finance, and Personal Effectiveness programmes. He has successfully facilitated training and development initiatives for organisations such as PETRONAS, PROTON, Khazanah Nasional, PRASARANA, Royal Malaysian Air Force, Boustead Heavy Industries, AON Group, NAFAS, SME Corp Malaysia, IOI Group, UOA Group, Permodalan BSN, Suruhanjaya Perkhidmatan Air Negara, Aerodarat, VFIVE, Kumon, Osstem, Daxonet, Shoraka Group and other various public and private sector organisations.
To date, he has facilitated more than 70 training programmes, conducted over 400 interviews and competency assessments, and accumulated more than 100 coaching hours with professionals at various levels, from emerging talents to senior leaders.
Known for his practical, engaging, and highly interactive facilitation style, Shanizam combines real-life corporate experiences, case studies, group activities, coaching techniques, and workplace simulations to ensure learning is relevant, impactful, and immediately applicable.
His guiding philosophy is:
“Training should not only be informative, but transformative — practical, engaging, and sustainable beyond the classroom.”
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.