The “I” in the “TEAM” – The Psychology of Effective Teams
This Customisable (1 or 2-day) programme focuses on one core idea.
*** Strong teams start with strong individuals. ***
Participants will explore how mindset, behaviour, personality, emotional intelligence, communication, and team roles shape workplace performance. The programme moves participants from understanding themselves, to understanding others, to performing as a team under pressure.
The course includes self-discovery, interpersonal communication, team dynamics, conflict and feedback management, and a business simulation using a car manufacturing game. Participants will leave with a personal action plan and a team charter aligned to workplace goals.
Learning Outcomes
By the end of the programme, participants will be able to:
- Assess their own personality, motivation, and behavioural patterns in a team context.
- Apply emotional intelligence and communication techniques to improve workplace relationships.
- Identify team roles and use team strengths through structured frameworks.
- Manage conflict, stress, and team dynamics in high-pressure situations.
- Translate individual insights into team performance and measurable business outcomes
Course Details
Trainer
Industries: Oil and Gas, Energy, Manufacturing, Banking and Financial Services, Government and Public Sector, Education, Logistics and Ports, Infrastructure, Corporate Services, Small and Medium Enterprises
Hanafiah Mohd Isa helps leaders, managers and professionals improve decision quality, workplace productivity and organisational performance. As a Business Psychologist, Consulting Advisor and HRD Corp accredited trainer, he brings over 30 years of professional experience.
His experience includes about 20 years with PETRONAS in plant, site and corporate roles across downstream and upstream operations. He has held senior management positions in enterprise change management, strategic planning, business performance and organisational improvement.
Since 2012, Hanafiah has managed and delivered more than 700 training and consultancy engagements across corporate, government and SME settings. His areas of expertise include AI and Microsoft Copilot for workplace productivity, strategic leadership, organisational psychology, KPI setting and cascading, change management, team effectiveness, coaching, facilitation, conflict resolution and structured problem solving.
He has conducted more than 50 Mastering AI and ChatGPT sessions. He also served as Key Trainer and Master Trainer for the HRD Corp Professional Certificate in Smart Instructional Design with Generative AI.
Hanafiah created the Core Prompting Framework, CPF, and Enhanced Prompting Variables, EPV. These structured methods help professionals produce clear, consistent and practical results using ChatGPT, Microsoft Copilot, Gemini and similar tools.
His facilitation connects people, processes and business outcomes. Participants leave his programmes with practical tools, clear actions and methods they can apply immediately at work.
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.