Better Interviews, Better Hires: Strengthening Manager Capability in Structured Interviewing
This 2-day structured interviewing programme equips managers and leaders with the practical skills to make better, fairer and more evidence-based hiring decisions. Hiring is not merely an HR process, it is a strategic business responsibility that impacts team performance, leadership effectiveness, workplace culture, operational reliability and the organisation’s future talent strength.
This programme equips participants with the skills to conduct fair, consistent and evidence-based interviews. Participants will learn how to prepare for interviews, design job-relevant questions, apply behavioural interviewing techniques, probe for deeper evidence, reduce interviewer bias, use scoring rubrics and contribute confidently to panel hiring decisions.
The programme is especially relevant for organisations that require stronger hiring quality, clearer candidate evaluation, fairer selection practices and more confident hiring recommendations.
Learning Outcomes
1. Prepare structured interviews by identifying key job requirements, competencies and behavioural indicators.
2. Design and ask effective behavioural interview questions using the STAR technique.
3. Apply probing, listening and evidence-capturing techniques to assess candidate responses more accurately.
4. Evaluate candidates objectively using scoring rubrics, structured criteria and bias-control techniques.
5. Make fair, consistent and evidence-based hiring recommendations during panel interview discussions.
Course Details
Trainer
Industries: Public Service,Retail,University,Pharmaceutical,Media,Automotive,Banking,Locomotive, Apparel & Manufacturing, Schools & Education Institutions, Oil & Gas and Real Estate
Aishah Abdullah is a highly experienced Learning & Development professional with over 15 years of cross-industry experience spanning Public Service, Retail, Higher Education, Pharmaceutical, Media, Automotive, Banking, Locomotive, Apparel & Manufacturing, Education, Oil & Gas and Real Estate.
As an HRD Corp Accredited Trainer, Certified NLP Coach and former Authorized Instructor for Honda After Sales, Aishah brings a unique blend of corporate training expertise, psychological insight and hands-on industry experience into her programmes. She holds a Master’s degree in Business Psychology from Heriot-Watt University and a Bachelor’s degree in Social Science (Hons) Psychology from Universiti Tunku Abdul Rahman (UTAR).
With more than five years dedicated specifically to Learning & Development, Aishah specialises in identifying capability gaps, designing practical learning solutions and delivering results-driven training programmes for participants across various backgrounds, including contact centre, operational, technical and corporate teams.
Her training approach focuses on real-world application, helping participants translate learning into practical workplace actions. She is known for simplifying complex concepts into clear, relatable and easy-to-apply insights, making her sessions effective for both beginner and advanced learners.
Aishah has delivered training across physical classrooms, virtual platforms and green-screen studio environments. Her facilitation style is dynamic, interactive and highly engaging, incorporating role-plays, case studies, scenario-based learning, guided discussions and practical tools to maximise engagement and knowledge retention.
Her expertise has also been recognised through invitations as a guest speaker at Heriot-Watt University, where she spoke on Organisational Culture and Design, and Universiti Malaya, where she delivered a keynote titled “Turning Talent into Influence – Leadership Starts with U” for students from the Faculty of Business and Economics. She was also recognised for Outstanding Presentation and Delivery in a nationwide Financial Literacy Webinar.
With a strong track record of empowering professionals and strengthening organisational capability, Aishah Abdullah is a trusted training partner for organisations seeking to improve workforce performance, build practical skills and achieve sustainable long-term growth.
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.