Driving Hospitality and Customer Service Excellence
Hospitality is a people-first industry. As well as offering necessary services, much of the focus is on providing an enjoyable experience for hotel guests, diners, travelers, and leisure-seekers.
This programme provides the skills for inculcating a “Customer Centricity” work culture with the aim of giving an experiential and memorable guest experience centred on hospitality and exemplary customer service.
Learning Outcomes
By the end of the training, participants will:
• Adopt a Service -Oriented Mindset to deliver outstanding Guest Experience
• Gain the skills in elevating hospitality with the guests
• Work cohesively as a team by “putting guest first”
• Adopt a more positive work attitude of my action matters
• Able to handle guest under various situations confidently
Course Details
Trainer
Industries: Banking, Hospitality, Manufacturing, Wholesale Retail Merchandiser and Real Estate Property Development
Muhammad Syafiq Soh is a senior Human Resources and Industrial Relations trainer with 34 years of professional experience across banking, hospitality, manufacturing, wholesale and retail merchandiser, and real estate property development. He is a former Industrial Court Panel Member at the Industrial Courts and has extensive exposure to workplace discipline, employee relations, domestic inquiry, harassment prevention, corporate governance, anti-bribery awareness, and people management. His programmes are practical, interactive, and supported by real workplace examples. He is especially suited for organisations that want to strengthen HR compliance, workplace conduct, supervisory discipline, and service standards.
Evaluation Summary
Evaluations are collected through private QR links shared by trainers after actual training sessions.